Case Study: How IVF Centers in India Can Increase Cycle Completion and Patient Confidence with FlocCare
Overview
A fertility clinic managing 100+ IVF cycles per month can face challenges in keeping patients informed, emotionally reassured, and on track across the multi-phase IVF journey. Missed appointments, silent drop-offs, and confusion about cycle steps often led to poor adherence and additional consultations. Clinics can work with FlocCare to deliver smart, empathetic, and automated engagement — personalized to each phase of treatment.
The Challenges
- Patients miss key appointments or misunderstood timing protocols unless manually nudged.
- Emotional fatigue and uncertainty leading to silent dropouts mid-cycle.
- Language diversity can create communication gaps among different patient groups.
- Lack of consulting time to adequately educate patients about their condition and the process.
- Unnecessary panic among patients caused due to overwhelming information around IVF on the internet.
The clinics need to automate essential patient communication while maintaining a high-touch experience, without adding digital friction.
The Solution: FlocCare for IVF
Within 2 weeks, FlocCare can be integrated into the clinic’s existing scheduling and intake flow. Patients can receive IVF stage based messaging in multiple languages via channels they prefer (Whatsapp / Newsletters) — no app download required.
Key Capabilities:
- Phase-Based Journey Messaging: Patients receive timed updates answers to and FAQs based on their IVF stage, from infertility diagnosis to stimulation to post-transfer.
- Smart Escalation Triggers: Alerted staff to signs of missed medication logs.
- Reassurance Content: Deliver comforting, culturally aware messages to reduce anxiety.
The Impact
Evidence from patient engagement programs indicates that patient support through ongoing communication can increase treatment cycle completion rates by up to 26%, with fewer mid-cycle dropouts. Proactive reminders may reduce missed appointments by 40%, while nurse follow-up calls can be cut in half, saving over 12 hours per week. Patients often report feeling more emotionally supported, citing the benefits of clear updates and positive reinforcement throughout their care journey. These outcomes underscore the value of consistent, patient-centered communication.
Conclusion
FlocCare can help IVF centers balance clinical precision with emotional care — ensuring patients stay informed, reassured, and connected through every step of their fertility journey.
