Frequently Asked Questions

FlocCare builds domain-specific AI models supporting 25+ medical specialisations, including dental and oral health, cardiology, endocrinology, orthopaedics, auto-immune,rheumatology, allergies, IVF, fertility health, gastrology and more.

FlocCare's capabilities include automated patient education materials, preventative care awareness campaigns, and omnichannel patient engagement content. The content is clinically accurate, regulatory compliant and personalised to demographics.

Features depend on your selected plan tier. The Pro Tier focuses on content generation and 1-way patient broadcast or messaging, while the Advanced Tier unlocks fully interactive, bidirectional 2-way patient messaging.

No. FlocCare operates entirely on non-identifiable, anonymized, or segment-level inputs, meaning no PHI or personally identifiable data is required or ingested by the system.

Yes. FlocCare natively supports more than 20+ languages applicable across Southeast Asia, South Asia, the Middle East, and North America.

Unlike general-purpose, open-source models that rely purely on probabilistic token prediction over unconstrained internet data, FlocCare utilizes a proprietary, domain-specific framework. Our architecture combines Vision Transformers (ViTs) coupled with a dedicated Clinical Knowledge Graph to enforce hard structural constraints at the latent level, minimizing hallucination risks and keeping outputs grounded in clinical realities.

The model is natively trained on localized healthcare advertising regulations across various international jurisdictions. It automatically applies the appropriate legal and professional communication guidelines relevant to your specific region during the generation process, ensuring drafts respect regional boundaries on claims and promotional language before your team ever reviews them.

Our models and active digital listeners constantly ingest regional data to enrich their understanding of locally relevant topics, ensuring all generated content is highly tailored to the specific cultural context and demographic nuances of your audience.

No. FlocCare's models are strictly designed for asynchronous disease awareness and preventive care education. FlocCare's purpose is to bring healthcare awareness to a billion lives.

The system is not designed to execute deterministic diagnostic workflows, clinical triage, or treatment planning.

Because FlocCare operates entirely without ingesting, parsing, or storing Personally Identifiable Information (PII) or Patient Health Information (PHI), the platform does not collect patient data and therefore does not act as a Data Intermediary under regional data privacy regulations.

Data hosting and processing are provisioned securely within regional cloud environments tailored to the user's specific geographic location and aligned with local data residency laws. Furthermore, FlocCare reinforces strict data boundaries by ensuring that patient health data is never required, processed, or stored within our ecosystem.

No. All customer environments are completely isolated, meaning your inputs and data are never used to train public or shared models. Furthermore, all core generative components are built and maintained entirely in-house.

To optimize for accuracy, latency, and cost-efficiency, FlocCare employs an advanced hybrid orchestration architecture that dynamically handles requests based on complexity and compliance. Every inbound prompt first passes through our proprietary routing mechanism, which evaluates the intent and security requirements of the query. Tasks requiring deep, domain-specific IP or highly sensitive data handling are processed entirely within our custom-built, in-house foundational models to ensure strict data boundaries and absolute compliance. For broader analytical tasks, the system securely leverages commercial frontier models like Claude or Gemini. Furthermore, for high-stakes clinical or analytical requests where errors are unacceptable, FlocCare triggers an ensemble process that queries multiple models simultaneously and uses a consensus algorithm to cross-reference their outputs, effectively eliminating hallucinations and delivering the most robust, dependable response possible.

FlocCare is channel agnostic and orchestrates content across applications, websites, social media channels, and email via standard RESTful APIs and Webhooks. To ensure total brand safety, the system enforces a strict "Human-in-the-loop" approval gate where no content is ever automatically pushed live without manual staff authorization.

Native enterprise CRM API connector modules are available out of the box in our Advanced Tier. Custom integrations with localized clinical or patient management systems can be scoped via custom API endpoints to map required schemas. Additionally, broadcast pipelines run securely through official Meta WhatsApp Business Solution Providers (BSPs), ensuring strict template registration and explicit opt-in compliance state verification.

FlocCare is provisioned on an annual contract basis with a baseline fixed commitment duration of 12 months, and month-to-month subscription plans are not available.

The Pro Tier supports up to 3 countries, 3 languages, and 30 workflows or therapy areas with a monthly cap of 150 posts across standard communication channels and blogs. The Advanced Tier expands coverage to 5 countries, 5 languages, and 75 workflows or therapy areas with a cap of 450 posts per month, while also unlocking newsletter features, 2-way interactive chat, and algorithmic text or image regeneration.

You can refer to our case study page.